Política de reembolso

RETURN AND REFUND POLICY

Last updated: September 17, 2026

Thank you for shopping with Pawtigo. We want you and your pet to be happy with your purchase. If you are not completely satisfied with your order, we're here to help.

30-DAY RETURNS

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:
• Unused and in its original condition
• In the original packaging, when applicable
• Free from damage caused by misuse, improper handling, or normal wear

Some products may be subject to additional return requirements based on their nature or condition.

NON-RETURNABLE ITEMS

Personalized or custom-made products, including the Pawtigo™ Personalized Pet Portrait T-Shirt, are generally not eligible for return or exchange because they are made specifically for you.

However, if a personalized product arrives damaged, defective, or with an error caused by us, please contact us and we will work with you to provide an appropriate resolution.

RETURN PROCESS

To request a return, please contact us at:

shoppawtigo@gmail.com

Please include your order number and a brief description of the reason for the return. We may request photos of the item when necessary to evaluate the issue.

If your return is approved, we will provide instructions for returning the item.

Customers are responsible for return shipping costs unless the item received was damaged, defective, incorrect, or the return is otherwise due to an error on our part.

REFUNDS

Once we receive and inspect an approved return, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider additional time to process and post the refund to your account. Processing times may vary depending on your bank or payment provider.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please contact us as soon as possible if your order arrives damaged, defective, or if you receive the wrong item.

Send us:
• Your order number
• A description of the problem
• Clear photos of the item and packaging, when applicable

We will review the issue and, when appropriate, provide a replacement, refund, or another suitable resolution.

EXCHANGES

We do not guarantee direct exchanges. If you need a different product, size, or variation, you may need to return the original eligible item and place a new order.

PERSONALIZED PRODUCTS

Because personalized products are created specifically according to the information submitted by the customer, we cannot accept returns or exchanges for incorrect personalization, including incorrect pet photos, names, text, sizes, or other information entered by the customer.

Please carefully review your personalization details before submitting your order.

If we make an error in producing your personalized item, please contact us so we can review the issue and determine an appropriate solution.

QUESTIONS

If you have any questions about our Return and Refund Policy, please contact us:

Pawtigo
Email: shoppawtigo@gmail.com
Website: https://shoppawtigo.com